Return

Thank you very much for your order.

As part of a free return from France:

1- Connect to your account and go to " History and details of my orders."

Click on the reference of the order to return, select the pair and specify the reason for return.

2- The return label "Colissimo" will be sent to you by e-mail.

3- You simply paste it on the package in which you have previously placed the box of shoe.

4- Post your parcel at the post office.

5- You can follow on Colissimo website the tracking of your parcel. Payback may take 15 to 30 days.

You must return the product in its original packaging (Shoe box ) and in perfect condition in a suitable carton.

 

As part of a return from a country which is not France:

1- Connect to your account and go to " History and details of my orders."

Click on the reference of the order to return, select the pair and specify the reason for return.

2- The return label  will be sent to you by e-mail.

3- The price of the return will be deducted from the payment. 

4- You simply paste it on the package in which you have previously placed the box of shoe.

5- According to the shipment solution you will have someone who will come to pick up the parcel or we will ask you to post your parcel at the post office.

6- You can follow on the website of the forwarder the tracking of your parcel. Payback may take 15 to 30 days.

You must return the product in its original packaging (Shoe box ) and in perfect condition in a suitable carton.


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