GENERAL CONDITIONS OF SALE SAS PIOLA

These conditions of sale are concluded on the one hand by the PIOLA society. with capital of 57,305 euros, whose registered office 5 rue de Charonne, 75011 Paris, registered with the Paris Trade and Companies Register under number 525 162 087 hereinafter called "PIOLA" and secondly, by any person or entity wishing to make a purchase via the website "PIOLA" hereinafter "buyer".


1. Purpose

These terms and conditions define the contractual relationship between the buyer and PIOLA and conditions applicable to all purchases made through the merchant site PIOLA that the buyer either professional or consumer. The acquisition of a product PIOLA (hereinafter "Products") through the website of the company implies an acceptance by the purchaser of these conditions of sale. These conditions of sale prevail over all other general or special conditions not specifically approved by PIOLA. PIOLA reserves the right to modify terms and conditions at any time. In this case, the conditions will be those in force on the date of the order by the buyer.


2. Characteristics of Products

The products are those listed in the catalog published on the site PIOLA. These products are offered within the limits of available stocks. Each product is accompanied by a description provided by PIOLA. The photographs in the catalog are as accurate as possible but can not ensure a perfect similarity with the product, especially with regard to color.


3. Rates

The prices listed in the catalog are priced in euros taking into account the VAT applicable on the date of the order; any rate change will be reflected in the price of the Products. PIOLA reserves to change prices at any time, except that the prices contained in the catalog the day of the order shall be applicable only to the buyer. The prices include the cost of order processing, transportation and delivery if they occur in the geographical areas set out below.


4. Geographical area

The online sale of products and services presented in this site is for buyers who reside in France and abroad and supplies required in these areas.


5. Controls

The buyer, who wishes to buy a product must:

- Complete the identification sheet which show all the data requested

- Complete the online order form giving all the references of selected products;

- Validate the order after reviewing it;

- Make payment as provided;

- The buyer will also be invited to indicate how he experienced the Piola products.

- Confirm the order and payment.

The confirmation of the order implies acceptance of these conditions of sale, the recognition of having perfect knowledge and waiver of other conditions. All the supplied data recorded and confirmed valid proof of the transaction.

Confirmation worth signing and acceptance of transactions. PIOLA will email confirmation of the order recorded.

PIOLA reserves the right not to confirm an order for any reason whatsoever, especially with regard to the availability of products.


6. Withdrawal

Under the provisions of the Consumer Code, the buyer, unprofessional person physical, has a period of 14 working days from the date of delivery of the order (the postmark or colissimo authentic) to return any item does not suit him and ask exchange or refund without penalty, except the cost of return which remain the Customer. Only products returned will be together, in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged or whose original packaging has been damaged, will be refunded or exchanged.


7. Payment Terms

The price is due to commande.Les payments will be made in euros by credit card; they will be made through the secure system so that the information transmitted is encrypted by software and no third party can read it in transit on the network. Bank charges possibly incurred by the payment shall be borne by the buyer. The buyer's account will be debited the amount of sent products. The products remain the property of PIOLA until full payment. At the request of the buyer, it will be sent a paper invoice showing VAT.


8
. shipments

The risks are borne by the purchaser at the time the goods have left the premises of Messidor . In case of damage during transportation, complaint must be made ​​with the carrier within three days from delivery. Delivery times are only given as an indication; if they exceed fourteen days of the order, the sales contract may be terminated and the buyer paid.

Time and cost of shipping with the Colissimo service for France , Germany, Italy, Latvia, Austria, Lithuania, Belgium, Luxembourg, Bulgaria, Malta, Cyprus, the Netherlands, Denmark, Poland, Spain, Portugal, Estonia, Czech Republic , Finland, Romania , United Kingdom , Greece, Slovakia , Hungary, Slovenia , Ireland, Sweden , Switzerland, Norway , Serbia, Croatia , Andorra, Belarus, Moldova, Macedonia , Iceland, Bosnia and Herzegovina, Kosovo , Albania, Gibraltar, Holy -Marin , Montenegro, Liechtenstein , Vatican City , Faroe Islands, Algeria , Tunisia, Morocco .

 

Delivery Price

Preparation time

Transport time

Total delivery time

 FREE

 1-2 business days

 2-10 business days 

 3-12 business days

 

Time and shipping cost to other countries ( area )



Zones Tarif de livraison Délai de préparation Délai de transport Délai total de livraison
Zone 2 15,08 euros 1-2 jours ouvrés 15 jours ouvrés 15-20 jours ouvrés
Zone 3 15,23 euros 1-2 jours ouvrés 15 jours ouvrés 15-20 jours ouvrés
Zone 4 17,84 euros 1-2 jours ouvrés 20 jours ouvrés 20-25 jours ouvrés
Zone 5 30,63 euros 1-2 jours ouvrés   20 jours ouvrés 20-25 jours ouvrés

Zone 2 : Autriche, Espagne, Irlande, Italie, Portugal, UK

Zone 3 : Hongrie, Lettonie, Lituanie, Pologne, République Tchèque, Slovaquie, Slovénie

Zone 4 : Finlande, Grèce, Norvège, Suède, Turquie.

Zone 5: Asie, Amérique, Russie, Afrique et Océanie. 

Tracking number of the package

Shipments are made by Colissimo. As soon as your order is shipped, we will confirm it by email and you communicate the corresponding Colissimo tracking number. The parcel number is also accessible from your customer account under my commandes.Vous and can at any time know the status of your delivery , consulting http://www.colissimo.fr/contact/demande.htm sites. Click " e- services " then " track a package ."

9. Warranty

All products supplied by the Seller benefit from the legal guarantee provided by Article 1641 of the Civil Code. Any reservations about the products should be addressed to PIOLA by mail at contact@piola.fr justified in a period of 48 hours, if they can not be considered. In case of nonconformity of a product sold, it can be returned to the Seller who will take over, refund or exchange.

10. Liability

The Seller, in the online sales process, is bound by an obligation of means; his liability can not be held liable for damages resulting from the use of the Internet such as data loss, hacking, viruses, break service, or other unintended problems.

11. Intellectual Property

All elements of the site PIOLA. are and remain the exclusive intellectual property of PIOLA. Nobody is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, elements of the site they are software, video or audio. Any single link or hyperlink is strictly prohibited without the express written consent of PIOLA.

12. Personal Data

According to the law relating to data, files and freedoms of 6 January 1978, the name information of buyers may be subject to automated processing. PIOLA reserves the right to collect and classify information so buyers making any mailing. Buyers may object to the disclosure of their details by notifying PIOLA. Similarly, users have a right to access and correct data concerning them, according to the law of 6 January 1978.

13. Filing - Proof

PIOLA archive purchase orders and invoices on a reliable and durable as a true copy in accordance with the provisions of Article 1348 of the Civil Code. The registers of PIOLA. will be considered by the parties as proof of communications, orders, payments and transactions between the parties

14. Miscellaneous Provisions

The invalidity or unenforceability of any provision of these terms and conditions do not affect the validity of other conditions. Neither PIOLA nor the buyer can not be held responsible for any subsequent breach of contract in a case of force majeure.

15. Dispute Resolution

These online terms of sale are subject to French law. In case of dispute, jurisdiction is given to the competent courts of Lyon, despite multiple defendants or warranty.


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